FAQs
Brand
What is your brand story?
Timeless Adornments with Humanity.
Andre Jewelry, established in 2023, was founded by Andrea Huang in the vibrant city of New York.
Andrea embarked on her journey in the world of jewelry at the age of 18. Her inaugural piece was a silver wave ring adorned with two roses, mirroring the theme of her first collection for Andre Jewelry: The Essence of Love. Following her tenure as a shoe designer in the fashion industry, and a brief stint at FIT, Andrea made the decision to establish her own jewelry brand. This brand encapsulates not only her distinctive aesthetic but also her philosophy and unwavering passion for life.
Humanity encompasses emotion, experience, memory and imperfection. Our mission is to capture and immortalize these elements in the form of jewelry. Andrea also believes that every piece of jewelry should offer the option for custom engraving of the wearer’s message, fostering a deeper connection.
Each piece of Andre Jewelry is not merely a decoration, but rather a reflection of the wearer's emotional resonance and serves as proof of our existence.
What sets Andre Jewelry apart from other jewelry brands?
Andre Jewelry is crafted to unveil the true essence of humanity. We are imperfect, emotional beings, each with unique stories that shape who we are.
This value is reflected in every piece of Andre Jewelry. We also offer custom engraving services for each item, fostering a genuine, deep connection with the wearer.
Each piece of Andre Jewelry is not merely a decoration, but rather a reflection of the wearer's emotional resonance and serves as proof of our existence.
Where are the office and production facilities of Andre Jewelry located?
Andre Jewelry's design office is situated in Long Island City, New York. At present, we do not accommodate in-person visits. However, we anticipate opening our showroom in the near future.
Our production facility is on 47th street in Manhattan, between 5th and 6th avenues – right in the heart of the jewelry district. We work closely with small local businesses to support our community.
Where can I see your jewelry in person?
In addition to our online store, you can find us at the following physical location:
[New York]
Somos Art House Collective - 240 Kent Ave.
Is Andre Jewelry environmentally friendly?
All the metals and materials utilized in our design and production processes are either recycled or can be recycled. We are committed to eco-friendly packaging and avoid the use of environmentally unfriendly materials such as plastic. Our packaging is exclusively made from paper, ensuring easy recyclability.
What materials make up Andre Jewelry's composition?
Our silver jewelry is crafted from 100% recycled silver.
When it comes to gold jewelry, we provide various options, including solid gold and 18k gold-plated pieces.
For solid gold items, we use 18k gold, which comprises 75.5% real gold.
In our 18k gold vermail jewelry, the rings, earrings and pendants are crafted from 100% recycled sterling silver, and the necklace chain is made from durable 14k or 18k gold-filled material.
Is it possible to customize my jewelry?
Every piece of Andre jewelry is able for custom engraving with the wearers' message to create the deep connection.
You can find the custom engraving option on the product page, or click here to contact us for any specific customization requests.
Shipping
When can I expect my order to be dispatched?
After placing an order, it will be dispatched within 3-5 business days. During holiday seasons such as Valentine's Day, Black Friday, and Christmas, we kindly ask for your patience as it may take 5-7 business days for the order to be dispatched.
Do you offer international shipping?
Currently, we offer shipping to the US, UK, EU, China, Hong Kong, Macau, and Taiwan. For more detailed information regarding shipping, please refer to our Shipping Policy page on our website.
How long does it take for delivery?
We provide express shipping within the US, with delivery expected within 1-2 business days after the order is dispatched.
In other regions such as the UK, EU, China, Hong Kong, Macau, and Taiwan, we offer free standard shipping with a delivery timeframe of 7-21 days. For those who wish to receive their orders sooner in these areas, we also offer a 3-5 days express international shipping option, which incurs an additional fee of $20-$25 (fee varies by country). You can select your preferred shipping method during the checkout process.
Are taxes and duties covered?
Taxes and duties are fully covered for orders shipped to the US, Hong Kong, and Macau.
If you reside in other regions, you will be responsible for paying any applicable duties and taxes when the goods clear customs. For a detailed breakdown of duties and taxes specific to each country, please consult our Shipping Policy page.
How can I edit my shipping address
If you wish to change the shipping address, kindly contact our customer service within 3 days of placing the order. Once the order has been shipped, we regret to inform you that we are unable to modify the address.
Return & Exchange
How do I initiate the return process?
Before returning any items, please contact our customer service to obtain a shipping label. Kindly provide your order number, and if possible, include the reason for the return (optional). Once you receive the shipping label, kindly return the package in its original condition.
Please be aware that customers are responsible for covering the return shipping fee, which will be deducted from your refund.
How can I initiate the exchange process?
The quickest way to secure the item you desire is to initiate a return for the current item. Once the return is accepted, you can then make a separate purchase for the new item.
For instructions on how to initiate a return, please refer to the question above.
How long is the return window?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Do you cover the cost of the returns or exchange?
After initiating a return, we will provide you with a shipping label. However, please note that the customer is responsible for covering the cost of the label, which will be deducted from your refund.
How long does it take to receive my refund?
If the refund is approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@andrestyle-ny.com.
Repair & Jewelry Care
What is the recommended maintenance process for my jewelry?Collapsible row
To access our jewelry care guide for Andre Jewelry, please click here.
Do you provide repair and maintenance services?
We provide a lifetime repair service for our cherished jewelry, with the first 3 years offered at no cost. If you require this service, please contact our customer service for assistance.
For maintenance services, we recommend visiting a local jewelry store. Additionally, we plan to offer maintenance services when we open our showroom and physical shop in the near future. Stay tuned for updates.